Tackling Big Problems

$150+ billion conundrum - patient access and health system capacity have never been more at odds.

• 40% of patients skip recommended tests and treatments while wait times average 26 – 30 days.
• Health systems have flat or negative operating margins while labor costs and staff shortages continue to rise.

Patients are not finding the care they need despite solid digital front door strategies.

• Patient “shoppers” have greater choice, yet Google users are frustrated by complex health system navigation and will frequently abandon scheduling efforts.
• If they schedule, their chosen provider is often not the best fit.

DexCare quickly guided patients to the best-fit care options for the patient, provider, and Community Health Network (CHN).

• Patient criteria (intent, preferences, and insurance) was combined with CHN’s provider data (availability, utilization, location, and available capacity).
• DexCare augmented the EHR by implementing digital discovery, smart scheduling, and capacity optimization.
• Low acuity patients were directed to urgent care, freeing ED capacity for critical patients.

DexCare drove results for CHN.

• Captured a 12% increase in new patients.
• Saved ~400 hours in clinician visit time annually.
• Achieved a 300% increase in virtual care capacity.
• Maintained an impressive 90 NPS score on average.
• Realized $12 million in network service utilization with virtual care.